April 30, 2014
Ensuring Smooth Contact Center Implementations: The Partnership Continuum
The partnership continuum ensures customer service continuity and smooth transitions over the course of the contact center project lifecycle.
April 23, 2014
From the Mouths of Babes: A Customer Experience Perspective
Kids use technology differently than their parents or even their older cousins. Coming generations are driving expectations that contact centers must meet.
April 10, 2014
Altivon Earns Platinum Elite for Fourth Consecutive Year
Once again, Altivon has been named a Platinum Elite Partner by Interactive Intelligence. This status is earned by only a very few companies that display the very best characteristics.
April 3, 2014
Avoiding Analysis Paralysis in Monthly Forecasting
Apply key concepts to annual and monthly contact center forecasting. There is both science and art to forecasting. Mastering both is essential to success.