May 29, 2014
Using Business Process Automation for Voicemail Management
Our customer Matrix Absence Management recently shared they story of how they have dramatically improved their voicemail management for claims examiners. Each claims examiner handles scores of claims at a time and may receive dozens of voicemails every day. Keeping up and being responsive ...
May 5, 2014
A Flair for Customer Experience
Altivon is sponsoring the customer experience ‘flair button’ this week at the Contact Center Expo & Conference in San Diego. That got us to thinking about what it means these days to have a flair for customer experience.