CIO Perspective
As the CIO you care about:
- Maintaining a highly reliable contact center infrastructure for your internal customer, the contact center, at the lowest possible cost over the long term.
- Providing a solution that delivers all of the functionality the business requires to serve its customers, now and in the future, at the best possible value.
- Solutions that truly follow open standards, because that will provide investment protection, flexibility and organizational agility.
- A strong, experienced, reliable technical partner for support and consultation.
Altivon and Interactive Intelligence® maximize customer value through solutions that are based on an open, software approach, and through their ability to effectively deploy and support IP Contact Center solutions across the globe. The Interactive Intelligence Customer Interaction Center® (CIC) with its integrated suite approach means greater flexibility in meeting the demands of changing business requirements. The IC software and standards approach has hard dollar cost savings on devices, networking, and system maintenance as well. We present to you this innovative software for IP-based customer contact automation.
Altivon’s entire focus is on solving each customer’s unique and specific business problems. We understand infrastructure as well as applications. To this end, we have been partnering with IT Departments since 1989 to deliver and support hundreds of contact center solutions. We are experts in the technology and very experienced in how to customize it to meet and exceed the business’ needs. The result is an elevated communications experience for our customer and our customer’s customer.
When we say ‘all-in-one’ solution, we mean it. Learn how the IC platform replaces multiple boxes and multiple integrations. IC takes the “I” out CTI (Computer telephony Integration).
Key features of the Interaction Center are:
- All-in-one software suite, where functionality such as ACD, IVR, call recording, dialing, CTI, web chat, email queue management, fax, web collaboration, web call back, and more are pre-integrated software modules, rather than separate boxes and interfaces. Another advantage of the ‘all-in-one’ platform is that there is a single administrative interface for all application modules and a single reporting system.
- Single point of control greatly simplifies administration and lowers the cost ownership. See BenchmarkPortal report.
- Standards-based, single platform open architecture. The IC solution runs on industry standard Windows servers and 3rd party gateways. Interactive Intelligence does not manufacture hardware, therefore you are not locked into buying proprietary hardware. This reduces IT and equipment costs.
- IC can work standalone or integrate with your current PBX—another great example of the solution's openness and flexibility. Furthermore, this allows you to migrate to VoIP at your pace.
- IC steadfastly conforms to the SIP standard, meaning you can purchase your phone sets from a host of 3rd party manufactures, such as Cisco, Polycom, Hitachi and Aastra. Interactive Intelligence doesn’t even manufacture phone sets.
- The future of voice carrier services is SIP trunking. IC is already ready.
- Integration with popular business applications such as salesforce automation, CRM and ERP is very straight forward. While many of these integrations are ‘off the shelf’, Altivon is expert in delivering custom integrations when required.
- Many disaster recovery and business continuity features and options, including full redundancy, to assure operations regardless of what might go wrong.
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