Business Manager Perspective
Whether you’re running a contact center, claims processing, or a sales force, management is demanding “more” with “less”. What’s the solution?
- Hire brighter more productive people
- Improve your business processes
- Cut ‘fat’ in the organization
- Make better decisions, faster
Communications are the heart-beat of an organization. Better, more effective collaboration leads to better decisions, faster. This leads to capturing new markets, serving clients, and the reduction of human latency in your business processes.
The effective implementation of VoIP-based communications solutions, such as Customer Interaction Center (CIC) for the Enterprise will help you elevate the communications experience of your staff and customers.
How does a communications system do this? Traditional, legacy phone systems are anchored by old proprietary technology that made us work around limitations rather than adapt the technology to meet our needs.
Converged communications breaks down those legacy barriers and enables a whole new world of communications possibilities. Customer Interaction Center for the Enterprise is a big part of the answer. In a single system solution you can:
- Provide the mobile worker and telecommuter with the same communications tools and services as if they are sitting in the office
- Set up a conference with the click of a mouse
- Record calls easily for review, collaboration and sharing of information
- Dial directly from your contact database tool, such as Outlook
- Utilize “presence” information to effectively schedule processes and route communications requests
- Use “Find me, Follow me” rules to connect with those you need to speak with
- Monitor exactly what’s happening in the center NOW using real-time supervisor tools. Set and monitor service levels by team, group or individual. Trigger alarms based on real-time performance.
Yes, the integrated set of service features and management tools will help you do a lot more with less. However while CIC eliminates many of the technological obstacles, as we all have learned, technology alone is not the answer. This where Altivon comes in. Altivon is a true ‘value-add’ business partner that will work with your team to customize, configure and integrate the technology to meet your exact business needs. We understand and share ‘Best Practices’. We will also train your staff and agents in how to get the most out of the system. Altivon has been helping our customers elevate the communications experience of their customers since 1989.
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