CIO Perspective
As the CIO you care about:
- Maintaining a highly reliable communications infrastructure for your enterprise, at the lowest possible cost over the long term.
- Providing a solution that delivers all of the features and functionality the business requires to communicate and collaborate efficiently and effectively.
- Solutions that truly follow open standards, because that will provide investment protection, flexibility and organizational agility.
- A strong, experienced, reliable technical partner for support and consultation.
Altivon and Interactive Intelligence® maximize customer value through solutions that are based on an open, software approach, and through their ability to effectively deploy and support IP Telephony solutions across the globe. The Customer Interaction Center with its integrated suite approach means greater flexibility in meeting the demands of changing business requirements. The CIC software and standards approach deliver hard dollar cost savings on devices, networking, and system maintenance as well.
Altivon’s entire focus is on solving each customer’s unique and specific business problems. We understand infrastructure as well as applications. To this end, we have been partnering with IT Departments since 1989 to deliver and support hundreds of communications solutions. We are experts in the technology and very experienced in how to customize it to meet and exceed the business’ needs. The result is an elevated communications experience for our customer and our customer’s customer.
When we say “all-in-one” solution, we mean it. Learn how the CIC platform replaces multiple boxes and multiple integrations. IC removes the “I” from CTI (Computer Telephony Integration).
Key features of the Interaction Center are:
- All-in-one software suite, where functionality such as Unified Messaging, Presence Management, ACD, IVR, call recording, 'Find me', fax, conferencing, and more are pre-integrated software modules, rather than separate boxes and interfaces.
- A single administrative interface for all application modules and a single reporting system.
- Elimination of ‘silo’ upgrades; all modules are upgraded at the same time.
- Single point of control greatly simplifies administration and lowers the cost ownership. See BenchmarkPortal report.
- Standards-based, single platform open architecture. The IC solution runs on industry standard Windows servers and 3rd party gateways. Interactive Intelligence does not manufacture hardware, therefore you are not locked into buying proprietary hardware. This reduces IT and equipment costs.
- IC can work standalone or integrate with your current PBX—another great example of the solution's openness and flexibility. Furthermore, this allows you to migrate to VoIP at your pace.
- IC steadfastly conforms to the SIP standard, meaning you can purchase your phone sets from a host of 3rd party manufactures, such as Cisco, Polycom, Hitachi and Aastra. Interactive Intelligence doesn’t even manufacture phone sets.
- The future of voice carrier services is SIP trunking. IC is already ready.
- Integration with popular business applications such as salesforce automation, CRM and ERP is very straight forward. While many of these integrations are ‘off the shelf’, Altivon is expert in delivering custom integrations when required.
- Many disaster recovery and business continuity features and options, including full redundancy, to assure operations regardless of what might go wrong.