Altivon serves customers across the US and Canada. Founded in 1989, our mission then was the same as it is today: Deliver the best team of professionals using the very best technology available to assist our customers in providing a higher level of experience when they collaborate and interact with their customers. We can help you deliver the most cost effective and efficient customer friendly experience.
Technology has changed dramatically since 1989, providing more opportunities to serve customers—or to alienate them. Rising to ensure a positive customer experience is a new generation of solutions that combine data and voice on a single network and functionality on a single platform. Altivon leads the way in delivering these solutions. The company is backed by more than two decades of experience in designing, implementing, integrating, and supporting contact center systems, communication technology, IP Telephony solutions and converged network infrastructures.
Integration and Consulting Services
Altivon builds solutions tuned for each customer. We begin by gaining a thorough understanding of the customer's unique environment and needs. Designing an effective solution requires that three key factors are addressed:
- Business needs – Altivon strives to understand each customer’s business goals. New contact center technology can ensure that contact centers meet the unique demands of their industry and customer base. IP Telephony significantly improves efficiency and effectiveness when properly implemented. Converged voice, video and data networks can also differentiate you from your competition and make a strategic difference in your organization’s future. Altivon will help you define and implement a system to save you money and improve your business.
- Technology needs – Contact centers need a wide range of functionality with a low level of administrative overhead. Voice and video have different demands and requirements than data. Altivon is expert in helping customers understand, implement and manage effective constact center solutions and IP Telphony infrastructures.
- People needs – Implementing technology without regard to an organization’s people can be disastrous. Altivon’s implementation methodology recognizes the needs of your people. Altivon will take the time to understand needs and roles, map them out, and deliver a successful solution. Furthermore, Altivon will architect an ongoing support relationship to meet your needs. From a full technology enablement training program to full managed services, Altivon has a support program to meet your needs.
Learn about our Consulting Services and Approach.