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Customer Care
602-797-1411
800-827-5759

Corporate Headquarters
Phoenix, AZ
602-797-1000

Canadian Headquarters
Toronto, Ontario
800-326-2740

Business Office/ Mailing
PMB 166
4570 Avery Lane SE, Ste. C
Lacey, WA 98503

Webinars

Weekly Live Web Demos

Contact Center Solutions

Every Friday 10PT/11MT/1ET

On Demand Webinars

The Unified Contact Center

Case Studies

Cable Shopping Network: Case Study

Delta Dental

Delta Dental a dental service corporation that administers and underwrites dental plans for employers throughout the US.

Papers and Publications

Top 10 Customer Satisfaction Best Practices for Contact Center IVR Surveys

The Intelligent Contact Center — Technology and interaction processes merge for agent ‘intelligence’ and a personalized customer experience.

BenchmarkPortal's All-in-One Cost Report — these systems are preferred over multi-point systems and have lower total cost of ownership.

Gartner Contact Center Magic Quadrant

White Papers

Future Direction Drivers for the Contact Center

Contact Center

Exciting changes are taking place in the way Contact Centers communicate with customers. These changes have the potential to radically improve the customer experience at the same time they reduce cost.

Altivon has been helping our customers deliver an exceptional communication experience for their customers since 1989. Our experience in modeling customer interactions coupled with our technical expertise in Call Routing, Workforce Optimization, IVR, Speech, Customer Self-Service, Multi-Media Interactions, Unified Communications and Messaging, Outbound Dialing, Workforce Management, Call Recording and IT enables us to design, implement and maintain the most effective and efficient contact center solutions.

The ‘all-in-one’ Interactive Intelligence Customer Interaction Center® (CIC) offers you many benefits, whatever your role in the organization. If you are the CEO, Contact Center Manager, CIO or CFO you’ll be happy you selected CIC.

Building a better experience around your customers gives you the ultimate advantage. Our all-in-one contact center solutions help you make each customer’s experience an exceptional one.

Solutions:

Altivon is a member of CCNG and the Association of Credit and Collections Professionals (ACA.

CCNG International ACA International