Contact Centers are in the midst of an operational and generational evolution. Technology, process and personnel changes are undeniable. It is imperative that centers find innovative ways to train and develop their employees, master multiple customer interaction channels and leverage technology to elevate the customer experience and produce better bottom line results.
Altivon has been helping our customers deliver an exceptional communication experience for their customers since 1989. Our experience in modeling customer interactions coupled with our technical expertise in Call Routing, Workforce Optimization, IVR, Speech, Customer Self-Service, Multi-Media Interactions, Unified Communications and Messaging, Outbound Dialing, Workforce Management, Call Recording and IT enables us to design, implement and maintain the most effective and efficient contact center solutions.
The ‘all-in-one’ Interactive Intelligence Customer Interaction Center® (CIC) offers you many benefits, whatever your role in the organization. If you are the CEO, Contact Center Manager, CIO or CFO you’ll be happy you selected CIC.
Building a better experience around your customers gives you the ultimate advantage. Our all-in-one contact center solutions help you make each customer’s experience an exceptional one.
With our contact center solutions, you can:
- Manage and blend inbound/outbound multi-channel interactions
- Automate multimedia routing and queuing processes
- Deploy revenue-producing outbound campaigns
- Monitor and improve agent performance
- Elevate service levels and customer satisfaction
- Increase forecast and schedule accuracy
- Simplify administration
- Enable customer self-service
- Unify multi-site operations into one efficienct virtual contact center
Our solutions are available as on-premise or hosted Communications as a Service (CaaS) systems. Both solutions can be easily scaled to handle a few or a very large number of agents.
Altivon is a member of CCNG and the Association of Credit and Collections Professionals (ACA).
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