Interaction Dialer®
SIP-based outbound and blended predictive dialer system
NEW! Interaction Dialer 3.0
Outbound Dialing made even more powerful!
- Skills-based Dialing—Allows for automatic dialing based on agent skill availability—perfect for state-based licensing.
- Just-in-time DNC (Do-Not-Call) Integration—Real time connectivity to 3rd party DNC services, like DNC.com, and in-house DNC lists.
- Pre-integrated with Ontario Systems Guaranteed Contacts.
- Dramatic Improvements in Scalability—Able to dial up to 270,000 calls per hour on a single server.
Outbound and blended campaigns boost teleservices capabilities, fill sales pipelines, streamline collections and aid telemarketing and fundraising efforts. No matter your business, a well-planned, well-executed campaign can augment nearly any marketing and relationship management process and build revenues. Dramatically.
Interaction Dialer pre-integrates to the Customer Interaction Center® (CIC) IP contact center solution from Interactive Intelligence® for outbound and blended predictive dialing, as well as for compliance options, call scripting, intelligent campaign staging and more...
- Predictive, power, preview, precise and agent-less dialing
- Comprehensive campaign management
- Multi-site campaign management
- Inbound/outbound call blending
- Agent-less messaging and outbound IVR campaigns
- Stage-based predicting via a patented predictive algorithm
- Remote agent capable
- Multiple scripting options
- Contact-based rules for maximum dialing flexibility
SIP-based predictive dialing
To bolster predictive dialing via the SIP standard, simply add the Interaction Gateway™ network appliance to your SIP-supported CIC/Interaction Dialer configuration for:
- T1/E1/ISDN spans for digital trunk-to-SIP conversion
- Advanced call analysis support in conjunction with CIC 2.4 and higher
- Greater campaign scalability and call volume capacity
Dailing campaign monitoring and compliance
The best defense against regulatory violations and fines is an effective compliance plan. Interaction Dialer helps your business keep campaign compliance in check with:
- Real-time quality monitoring
- Call activity reports
- Tracking and recording
- Tools to assist in complying with the Telemarketing Sales Rule (TSR), Fair Debt Collection Practices Act (FDCPA), UK Ofcom telemarketing policy, etc.
Key predictive dialer benefits
Interaction Dialer's benefits get right to your bottom line:
- Elevate agent productivity and contact success rates
- Ensure regulatory compliance
- Simplify campaign deployment and management
- Reduce costs with a complete SIP-based ‘all software’ architecture
Find us on:
