Customer Care Portal
Altivon provides special resources for its customers to ensure that they have fast service and complete satisfaction.
From the customer care portal you can:
- Submit a support ticket
- Check the status of tickets
- Request a meeting or schedule support
Our goal is to provide consistent, high quality service. Feel free to provide feedback and suggestions.
Contact the Altivon Customer Care Center for Support or Assistance
Authorized Support Contacts from your site can contact the Customer Care Center in the following ways:
- Telephone: 602-797-1411
Recommended for high priority problems.
NOTE: Must be used for emergency after-hours support requests
- eMail: customer.care@altivon.com
Recommended for lower priority issues or questions, or when you need to send an electronic attachment
- Fax: 602-797-1412
Recommended for lower priority issues or questions, or when you need to send a paper attachment
Want to understand more about what your Interaction Center Platform can do?
Often customers want to learn more about what their system can do:
- Interactive Intelligence hosts weekly ‘Live Demos’ for both Contact Center and Enterprise Users.
- Altivon offers a selection of white papers and articles that you may find useful in getting familiar with your IC System.
- Altivon also offers On Demand Webinars on a variety of topics that will educate you on the rich set of features and capabilities that exist on your IC System.
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