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Contact Center Evolution Video Series

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Altivon Customer Concord Servicing Corporation Wins ARDA 2010 ACE Innovator Award: Concord recognized for specialty collections system

Frost & Sullivan Names Interactive Intelligence Technology Company of the Year

Southwest Gas Deploys IP-based Communications Software Suite

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Gartner 2009 Contact Center Infrastructure Magic Quadrant shows Interactive Intelligence as Leader

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Future Direction Drivers for the Contact Center

Best Practices for Process Automation

There is an Exciting transformation in the way companies communicAte.

Internal collaboration, customer communications and structured Contact Center interactions will all be affected. These changes can radically improve customer experience, increase operational effectiveness, and reduce cost. They even promise revenue upside and competitive advantage for those that fully leverage new technology.

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