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Driving Contact Center Change: Chatbots, Omnichannel, Cloud

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December 12, 2017 @ 1:00 pm
December 12, 2017 @ 2:00 pm

Join us December 12 @ 1pm EST for a deep dive into 3 top trends in the contact center. Each trend will be explored on its own and then brought together at the end in a picture of what is actually happening in contact centers today.

  • Chatbots seem synonymous with artificial intelligence and are certainly sparking the imagination. We will explore the reach of AI in the contact center, both obvious and subtle.
  • OmniChannel success is in the eye of the beholder. From a customer experience perspective, it requires more than channel choices. Learn about the implications for your center.
  • Cloud is the favorite child today, but does it make sense for your organization? Learn some of the questions you need to ask to determine your best deployment strategy (cloud, premise, hybrid).

Featured speaker is Frank Tersigni, Altivon Chief Customer Officer. Frank has spent more than 30 years helping companies evolve their communication processes—both with customers and internally—as new technology has emerged. He held executive positions at IBM Canada/LGS, NetDriven Solutions, VoiceGenie Technologies, Genesys Labs and Got Corporation. He was co-founder of CallPro Canada, a leading provider of multi-media customer interaction management solutions.