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Optimize, Centralize, Economize Contact Center Patient Experience

  • This event has passed.
Start:
October 26, 2017 @ 1:00 pm
End:
October 26, 2017 @ 2:00 pm
Category:

Join us October 26 at 1PM Eastern as we continue our healthcare series. In this web event, we focus on ways to make contact centers more efficient and future leaning.Join us October 26 at 1PM Eastern as we continue our healthcare series. In this web event, we focus on ways to make contact centers more efficient and future leaning.
Industry expert and long-time independent consultant Steve Leaden will describe how healthcare organizations are using proactive outbound dialing for reminders, virtualizing for truly mobile communications and promoting video for pre-op and post-op.

The session will include a detailed healthcare case study.

The webinar will answer:

  • What is the payback for proactive outbound calling?
  • How do doctors, nurses and patients all benefit from virtualization?
  • Why does the cultural impact of centralization matter?
  • When will telehealth be  a ‘must have’ for contact centers?
  • How did the case study organization prioritize and implement change?