ROI for Contact Center Patient Experience Focus
- This event has passed.
Jan 9 @ 1pm EASTERN
Join us for an in-depth look at the payback for investment in contact center solutions in healthcare. ROI is compelling: lower operational costs, lower appointment cancellations, higher scheduling rates and higher patient experience scores.
Industry expert and long-time independent consultant Steve Leaden will discuss contact center ROI analysis, technology choices and best practices.
The webinar will answer:
- What metrics are used for calculating ROI?
- Why is ROI important, even critical, towards Contact Center project approvals?
- How does quality feedback and monitoring improve ROI?
- Where are callbacks most effective in patient care centers?
- How can tools such as appointment reminders improve patient revenue?
- Is there a difference between the payback for cloud vs premise and hybrid solutions?
Register now to learn how to “ROI for Contact Center Patient Experience Focus”.