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ROI for Contact Center Patient Experience Focus

  • This event has passed.
January 9 @ 1:00 pm
January 9 @ 2:00 pm

Jan 9 @ 1pm EASTERN

Join us for an in-depth look at the payback for investment in contact center solutions in healthcare. ROI is compelling: lower operational costs, lower appointment cancellations, higher scheduling rates and higher patient experience scores.

Industry expert and long-time independent consultant Steve Leaden will discuss contact center ROI analysis, technology choices and best practices.

The webinar will answer:

  • What metrics are used for calculating ROI?
  • Why is ROI important, even critical, towards Contact Center project approvals?
  • How does quality feedback and monitoring improve ROI?
  • Where are callbacks most effective in patient care centers?
  • How can tools such as appointment reminders improve patient revenue?
  • Is there a difference between the payback for cloud vs premise and hybrid solutions?

Register now to learn how to “ROI for Contact Center Patient Experience Focus”.