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Genesys unveils expanded and re-branded Genesys Customer Experience Platform

March 28, 2017

Genesys PureCloud, PureConnect, PureEngage

One of the big announcements at Enterprise Connect 2017 was made by Genesys about their new solution suite. The suite consists of three complementary product offerings: PureEngage, PureCloud and PureConnect. Each is focused on specific buyers and market segments, making them complementary. Altivon has technical, implementation and application experience with all three products.

Here is how Genesys describes these three products:

  • PureCloud by Genesys is a unified, all-in-one customer engagement and employee collaboration solution that is easy to use and quick to deploy. A true cloud offering, PureCloud by Genesys is flexible, open, feature-rich, and built for rapid innovation.
  • PureConnect (powered by CIC and CaaS) is a proven, all-in-one multichannel engagement offering that is rapid to deploy, simple to administer, flexible, and easily tailored to meet specific needs. It comes with comprehensive services for mid-size to large organizations and is available both on-premise and in the cloud.
  • PureEngage (powered by Genesys Enterprise Edition) is the only true omnichannel customer engagement suite for global businesses to deliver competitively superior experiences – providing real-time contextual journeys, world-class orchestrated routing, and digital transformation at any scale.

This is a great development following the acquisition of Interactive Intelligence in late 2016. To read the full product announcement see “Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017.”