Hidden Ways Contact Centers Shape CX
Call Center Times recently published an article submitted by Altivon entitled “Hidden Ways Contact Centers Shape CX“. The article explores ways that contact centers may inadvertently affect customer experience through a mismatch of customer expectations and system implementation. The more you know about your customers, the more you will be able to tune your technologies and processes to their needs. You may be surprised to discover the hidden ways you are already shaping customer experience.
The full article is available here on the Call Center Times web site.