Customer Interaction Center® - Enterprise
A robust Voice over IP solution for the Enterprise
Customer Interaction Center (CIC) delivers an innovative pre-integrated application suite to manage all business communications on one platform. CIC’s powerful contact center applications and PBX / IP PBX call processing, voice mail, fax server and unified messaging capabilities extend its reach throughout the enterprise—connecting and empowering business users, agents and managers to elevate productivity, performance and customer service.
Our Voice over IP solution—Customer Interaction Center—is well-suited for Enterprises with 1,000 or more users, complex multi-site deployments, and organizations interested in benefiting from a SIP-based Voice over IP system.
- IP PBX/PBX Call Processing
- Unified Messaging or Voice mail
- Presence Management
- Mobility
- Recording, scoring and quality monitoring
- Interactive Voice Response (IVR)
- Multi-Site Routing
- Supervision and System Monitoring
- Customer Self Service and eService Automation
- Excellence in business communications in one complete Voice over IP solution.
Excellence in business communications in one complete Voice over IP solution
Our standards-based, all-in-one Voice over IP solution centralizes administration in a single interface, reducing the complexity associated with CTI, and easing implementation and maintenance for IT staff. Unlike hardware-centric, proprietary solutions, the CIC architecture gives organizations a clear-cut migration path to Voice Over IP. An all-software IP option allows IT to deploy CIC with standard, off-the-shelf servers, keeping overall costs low and IT’ s learning curve even lower.
For IT professionals
In a word, the standards-based CIC platform and its all-in-one approach to communications is every IT professional’s ‘dream’, since it enables IT teams to:
- Centralize administration in a single interface to ease implementation and maintenance
- Replace multi-point legacy systems and reduce the complexity associated with CTI
- Easily migrate to Voice over IP via the SIP standard
- Deploy an all-software IP version of CIC using standard off-the-shelf servers to keep overall costs low…and the IT learning curve even lower
Key benefits of this voice over IP solution
In one complete Voice over IP solution, CIC's inherent platform components, pre-integrated applications and easily-licensed add-on features allow your business to:
- Reduce costs
- Simplify deployment
- Empower your mobile workforce
- Improve customer service
- Easily transition to VoIP
- Increase security
- Support broader integration to business systems and end-user devices