Contact Center
IP telephony enables world-class customer service, anchored by multimedia options and automated processes for ‘self-service’.
- Lets your customers choose to call, e-mail, send a fax, leave a voice mail, initiate a Web chat, request a callback, get an automated FAQ response online or get info over the phone
- Routes calls and Web contacts quickly and accurately, speeding interactions and keeping customers from getting lost in a company maze
- Increases employee availability and responsiveness with One-number Find-Me/ Follow-Me call and message forwarding
Multimedia communications options and rapid responses…on your customers’ own schedule? That’s what they call top notch world class service.
Self-service automation
With the automated phone menus created in the auto attendant, your customers can check account information using the phone. Or visit your Web site, submit a frequently asked question, and get an automated FAQ response e-mail in seconds. They can also request a Web chat or callback request.
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