Interactive Intelligence Customer Interaction Center® (CIC) — Unified business communications for the enterprise
Success in business these days takes more than the telephone and traditional PBX equipment. It requires IP telephony applications to support voice over IP (VoIP), open standards like SIP, mobile workers and the unified voice and data communications business now demands.
Altivon recommends the Interactive Intelligence Customer Interaction Center (CIC), which offers everything the modern enterprse needs in a single all-in-one solutions for IP communications.
For 100 to 15,000 users, CIC provides complete phone system capability, Microsoft® applicatoin integrations, messaging, remote and mobile access, and contact center features (up to 5,000 ACD agents). Advanced CIC features include IVR, screen recording, workforce management, multi-site routing and more.
Single agile platform to unify voice and data traffic
Let your enterprise leverage a SIP-supported network to converge the Interactive Intelligence feature set with your installed business applications. The result is one fully-integrated platform to manage phone calls and faxes as well as e-mails, web interactions and valuable business and customer information.
Intelligent desktop communication management
Increase user performance with a single intuitive desktop interface to manage incoming and outgoing calls, chats and e-mails. The same interface also equips users with real-time presence management controls, corporate and workgroup directories, and conferencing.
Empower remote and mobile employees
Outside the office, users can easily connect to the corporate system for voice and data access, while features like one-number Follow-Me/Find-Me and speech-enabled messaging keep mobile workers readily connected and available.
Optimize your Microsoft environment
Pre-integrated plug-ins allow users to manage calls and presence settings directly within Outlook®, Exchange 2007, Dynamics® CRM and GP, Word and Excel, and Office Communications Server 2007.
Key benefits
An IP telephony solution that offers broad integration to business systems and expanded mobility is a benefit to any business. It’s even more beneficial when that same solution lets your business:
- Replace multiple legacy hardware communication systems with a single all-in-one platform and application suite architected for SIP and networked VoIP
- Reduce your total cost of ownership by centralizing system administration to one interface, converging voice and data on a single network, and lowering overall maintenance
- Increase security with advanced voice encryption methods and fewer access points for system ‘break-ins’
- Support business growth and enterprise expansion with simple application licensing, not additional hardware, middleware and costly capital expenditures