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Call Center Times Publishes Altivon Article Hidden Ways Contact Centers Shape CX

July 31, 2017

Call Center Times recently published an article contributed by Altivon entitled “Hidden ways Contact Centers Shape CX”. This article discusses how sometimes the best technology and processes fail to deliver on customer experience goals because of a mismatch between customer expectations and system implementation.

Read the article to learn how something hidden could be shaping and impact the experience you deliver to your customers.