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news and events

Upcoming Events

• March 7-9, 2010
  Spring Energy Symposium
  Tempe, Arizona
  (click for more information)

• March 17-19, 2010
  ACA Spring Forum
  Scottsdale, Arizona
  (click for more information)

Articles

• October 20, 2009
  Altivon Employee Wins 'Rocker' Trophy During Interactive Intelligence's First Annual 'Battle of the Bands' Contest
  By Patrick Barnard, Senior Web Editor, TMCnet
  VoIP Contact Center Featured Article
  TMCnet
  (click for full article)

• VoIP Services Communications Integrator Altivon Celebrates 20th Anniversary
  Telephony World
  (click for full article)

Press Releases

1. March 8: Southwest Gas Deploys IP-based Communications Software Suite from Interactive Intelligence
2. March 5: Altivon to Exhibit at Western Energy Institute’s Spring Energy Symposium: Customer to Showcase Contact Center Solution in Conference Session
3. February 11: Contact Center Manager Survey Shows Keen Interest in Contact Center Future Directions: Social Media, Employee Engagement, Enabling Technology Among Hot Topics at Multi-City Forum continuing to Denver and Los Angeles in February
   
4. January 7: Unique Educational Event “Contact Center Evolution Forum” Traveling to Vancouver, Seattle, and Los Angeles Week of January 19, 2010
5. January 5: Educational Webinar Addressing “Building a Successful Remote Contact Center Agent Program” Being Held January 6, 2010
6. December 12: Altivon to offer Interaction Process Automation from Interactive Intelligence
7. October 29: Altivon Celebrates 20th Anniversary
8. October 20: Altivon Wins Battle of the Bands at Interactive Intelligence Partner Conference
9. September 10: Altivon Announces Selection by AAG for New Multi-Media Blended Call Center System.
   

Video Presentations on Demand

• Contact Center Solutions 2009 presentations, including the all-in-one solution, customer panel, Microsoft OCS, Interaction Process Automation and more.

Webinar on Demand—Remote Agents

• Building a Successful Remote Contact Center Agent Program:
  An Experts' view on the why's and how's in establishing and managing remote agents.

Webinars on Demand—Optimizing Collections Results

• Session 1: Skills based dialing and call routing

• Session 2: Treatment Strategies–Technology that enables pre-call treatment strategies
• Session 3: Treatment Strategies–Using profile scoring and segmentation to predict propensity to pay
• Session 4: Managing Costs in the Collections Contact Center

Webinars on Demand—Messaging Interaction Center

• Messaging for Today's Enterprises - what's needed and how to survive.

Webinars on Demand—CIC

• The Unified Contact Center
  
• Taking Full Advantage of the IP Contact Center – In the growing world of IP contact centers, remote agents, and “competitive advantage” simply go together
  
• Creating the Intelligent Contact Center – Gaining a competitive advantage with ‘intelligent’ contact center applications
  
• A Cost Comparison: All-in-One versus Multi-Point Solutions

Webinars on Demand—Vonexus EIC

• Successful Strategies for IP Business Communications – Effectively utilize and manage the mobile workforce.
• The 100% Microsoft-based IP Telephony Solution – Leveraging Your Investment in Microsoft Technologies for VoIP.
  
• The Great Application Escape – Bringing contact Center power to your enterprise.
  
• Looking for more than dial tone? How the next generation IP telephone systems offer application functionality that will amaze you!

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