We partner with the best in the industry for the contact center platform, operating environment, software and select services.
Genesys powers more than 25 billion of the world’s best customer experiences each year and is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. The company has focused on customer engagement as a pure play for 25 years.
Genesys passionately believes that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.
Mattersight’s mission is to help brands have more effective and effortless conversations with their customers. Using a suite of innovative personality-based software applications, Mattersight can analyze and predict customer behavior based on the language exchanged during service and sales interactions. This insight can then facilitate real-time connections between customers and the agents best capable of handling their needs.
Virtual Hold Technology
VHT Conversation Bridge™ from Virtual Hold Technology provides callback with context so that all customer information is brought along for the ride and integrated with your communications infrastructure. Each call is properly routed to a skilled representative who knows exactly who you are and how you need help.
Vidyo, Inc. pioneered Personal Telepresence enabling natural, HD multi-point videoconferences on tablets and smart phones, PCs and Macs, room systems, that interoperate with legacy H.323 and SIP endpoints, telepresence solutions and affordable cloud-based video conferencing as a service solution.
TekVision is renowned for its expertise and proven track record in delivering automated voice solutions and superior results to its customers and partners in North America and Europe.
Altivon incorporates Nuance technology and services into its contact center solutions when special expertise in speech solutions is required.
Altivon solutions are based on the Microsoft® operating environment. We are a member of the Microsoft Provider Network, which provides access to the latest news, training and support experts from Microsoft.