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Interaction Optimizer

Schedule agents with ease

Interaction Optimizer is workforce management software that helps your contact center optimize overall performance and service.

Scheduling numerous agents in multichannel contact centers has never been so easy.

  • Achieve service goals across multiple channels
  • Improve agent effectiveness and satisfaction
  • Generate more accurate forecasts
  • Enhance scheduling effectiveness
  • Monitor agent activity, adherence, and operations in real-time
  • Gather call center metrics

Part of an all-in-one solution

Interaction Optimizer is built into the Customer Interaction Center™ (CIC) platform and application suite and requires no third-party integration. IT professionals appreciate the CIC system’s common interface for administering Interaction Optimizer and associated supervisory applications. Interaction Optimizer results in a much lower total cost of ownership compared to other workforce management systems and point solutions.

Cloud-based or on-premise… you choose

Your CIC implementation can be a complete on-premise solution, a cloud-based solution, or a managed service. You can even migrate your cloud-based solution to your own site at any time, seamlessly, without incurring downtime or losing your applications.