log in to your account

welcome back! please log in to continue.


Interaction Recorder

Perform multichannel recording and quality evaluation

Recording interactions is essential to optimizing customer care, agent performance, and regulatory compliance. Call recording is a cornerstone of the call center.

Interaction Recorder simplifies quality assurance processes with out-of-the-box reports that facilitate measurement of individual and team results.

Interaction Recorder is a complete solution for recording and quality measurement, enabling you to:

  • Improve customer care practices and workforce performance
  • Emphasize interaction best practices, and establish benchmarks to improve agent skill sets by interaction type
  • Quickly verify sales orders, resolve disputes
  • Protect against potential regulatory fines and legal costs
  • Extend value beyond live interactions
  • Empower business users to manage the quality assurance process independently – with greater agility and minimal impact on IT
  • Know your customer information and recordings are protected and secure

Part of an all-in-one solution

Interaction Recorder is built into the Interactive Intelligence Customer Interaction Center™ (CIC) platform and application suite, requiring no third-party integration. The single administration interface in CIC makes it easy to configure Interaction Recorder settings and users – eliminating the dual administration issues of many proprietary recording systems.

Cloud-based or on-premise

Your CIC implementation can be a complete on-premise solution, a cloud-based solution, or a managed service. You can even migrate your cloud-based solution to your own site at any time, seamlessly, without incurring downtime or losing your applications.