Altivon incorporates Nuance technology and services into its contact center solutions when special expertise in speech solutions is required. Speech technology can be used in self-service applications to enable customers to interact via voice anywhere, any time. Beyond that, these intelligent applications can recognize customers and short cut the interaction process to immediately deliver them to their desired destination in the otherwise hierarchical call tree.
Conversational IVR enhances interactions plus cuts cost, improves efficiency and increases customer satisfaction. Speech applications can also quickly deliver automation where you need it most:
- Appointment reminder
- Outage notifications
- Change alerts
Speech applications make it easy for customers to interact with you, encourage natural conversations, and create more satisfying self-service interactions.