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Powerful visual interaction for agents and customers

Vidyo is changing the way people connect. Easy to use and manage, Vidyo technology innovations put HD-quality, multipoint video communications within reach of anyone using any device, anywhere. All that is needed is an Internet, LTE or 4G connection. Today, Vidyo solutions power new workflow applications that close information gaps and boost productivity in industries such as banking, education, government, healthcare, and high tech.

Video-enabled contact center solutions

Video conferencing is a powerful way for contact centers to interact with customers. It promotes a more personal connection, a richer context for discussion and visibility to the customer’s computing environment. Having multiple parties interacting in one virtual room is extremely effective for diagnosis, coaching, briefings and quick how-to.

Vidyo technology integrates into Altivon contact center solutions and provides unmatched quality, scalability and affordability. Callers simply use the laptops, smart phones, tablets and room systems that they already have.

Contact center video features

Key video conferencing features often built into contact center solutions include:

  • ACD-routed video chat
  • Skills-based and advanced ACD routing
  • Multi-participant video chats
  • Desktop sharing
  • Warm transfer
  • Seamless integration with the agent’s desktop
  • Video/audio stream recording

Providing live online video interaction to your customers enriches the customer journey and builds trust and brand loyalty. It improves efficiency and the customer experience.