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Altivon

Product Areas

Altivon solutions bring together products and services that ensure a fit to your unique needs. Our singular focus on the contact center allows us to provide a depth and breadth of experience not available with other providers.

Great solutions start with great software

Contact center solutions are based on all-in-one contact center infrastructure and built to support multi-channel interactions, virtual operations, remote workers and a wide range of additional functionality. The platform also supports business process automation for control over multi-step, people-centric processes.

Extensive contact center capabilities

Our solutions bring together interaction processes and customer service best practices. You pick the functionality you need now. Add more functionality later. And whenever needed, scale to advanced functionality via simple application licensing.

    • Self-Service
      • Call IVR
      • Visual IVR
      • Voicebots
      • Chatbots
    • Digital Channels
      • Web chat
      • Email
      • Social Media
      • Messaging
      • Co-browse
      • Proactive web engagement
    • Inbound Communications
      • Queue-based call routing
      • AI-driven call routing
      • Agent desktop screen-pop
      • Automated customer callback
      • Video call
    • Outbound Communications
      • Dialing
      • Progressive dialing
      • Predictive dialing
      • Preview dialing
      • Automated customer callback
      • SMS notifications
      • Outbound using email
      • Push notifications for mobile
    • Workforce Management
      • Forecasting & scheduling
      • Long term planning & budgeting
      • Recording
      • Surveys
      • Quality and compliance management
      • Outsourcer management
      • Interaction analytics
      • Training
      • Agent assistance
    • Integrations
      • CRM & HR integration
      • WFM integration
      • Voice systems
      • Knowledge management
      • Business communications
      • Pre-built integrations
    • Insights
      • Omnichannel Reporting
      • KPI Insights
      • Journey Tracking

Full lifecycle services ensure solution success

Altivon services tie contact center technologies and best practices together in a solution designed specifically for you and your customers.

Our business consulting team provides an objective view of your current customer care and communications environment. We benchmark your current capabilities against industry best practices and lay out a holistic plan for the future. Our analysis considers potential improvements across all domains including people, processes, systems, and key performance metrics. As the market evolves, we share new trends and strategies to meet them.

Our design and implementation team recommends the best solution for your needs and ensures its successful deployment. We measure your key performance indicators before and after implementation to confirm that the solution delivers as promised. Following successful implementation, our support team takes over, providing quick response to any issues that arise and proactively delivering best practice advice.

Get to know Altivon Partners

 

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