Altivon solutions bring together products and services that ensure a fit to your unique needs. Our singular focus on the contact center allows us to provide a depth and breadth of experience not available with other providers.
Great solutions start with great software
Our contact center solutions are based on all-in-one contact center infrastructure and built to support multi-channel interactions, virtual operations, remote workers and a wide range of additional functionality. The platform also supports business process automation for control over multi-step, people-centric processes.
Our solutions bring together interaction processes and customer service best practices. You pick the functionality you need now. Add more functionality later. And whenever needed, scale to advanced functionality via simple application licensing.
- ACD/multimedia queuing
- Video interaction support
- Quality monitoring and reporting
- IVR (interactive voice response) & self service automation
- Knowledge management
- Workforce management (WFM)
- Real-time speech analytics
- Outbound dialing and predictive dialing
- Multimedia recording
- Screen recording
- Agent scoring
- Multi-site routing
- Customer satisfaction surveys
- Business process routing and tracking
- Callback automation
- Disaster recovery
Full lifecycle services ensure solution success
Altivon services tie contact center technologies and best practices together in a solution designed specifically for you and your customers.
Our business consulting team provides an objective view of your current customer care and communications environment. We benchmark your current capabilities against industry best practices and lay out a holistic plan for the future. Our analysis considers potential improvements across all domains including people, processes, systems, and key performance metrics. As the market evolves, we share new trends and strategies to meet them.
Our design and implementation team recommends the best solution for your needs and ensures its successful deployment. We measure your key performance indicators before and after implementation to confirm that the solution delivers as promised. Following successful implementation, our support team takes over, providing quick response to any issues that arise and proactively delivering best practice advice.