Contact Center Platform
Build your contact center on a firm foundation
Ensure that your operation is built on an architecture that supports your current and future needs.
Contact centers have a wide range of requirements, including the need to fit into the enterprise architecture and offer additional functionality as customer needs change. The contact center platform is critically important to the ongoing success of the contact center.
Contact center platforms integrate with existing networks and telephony, and support capabilities including:
- Omnichannel Interactions
- Proactive Notification
- Workforce Management and Workforce Optimization
- Supervisor Controls
- Agent Controls
- Back Office Integration
Altivon is expert at selecting and implementing the contact center platform best suited to your operational needs. Our implementation methodology ensures that projects deliver the capabilities you need on time and on budget. Our team has decades of experience with contact center technology and best practices.
The contact center platform must integrate with your existing network infrastructure and supports contact center applications. Altivon ensures that the platform you choose is properly integrated with your PBX and ACD, CTI and other infrastructre components. We connect and configure the key routing and queuing mechanisms that provide the framework for interaction management. We extend the platform with a wide range of capabilities for self-service, workforce management, recording, speech analytics and more.
Rely on Altivon to deliver the platform you need.
Contact Center Platform News and Information
- Improving Contact Center Efficiency via Consolidation and Virtualization
- Improving Customer Experience through Virtualization
- CIC for the Contact Center
- Executive Summary – Consolidating Infrastructures: IT’s New Call to Business