Mobile Customer Service
Let your customers go mobile
With smartphones and devices so widespread, it just makes sense to offer a mobile experience to your customers.
Your customers are mobile. Your contact center should be too. The mobile environment combines text, voice, video, audio and messaging into one interactive space. Mobile customer service works the same way, allowing customers to move from one interaction style to another. The customer journey is tracked, so moving from self service to assisted service is smooth.
Altivon can help you evaluate and select the technology best suited to your contact center and your customers. We have extensive experience in design and implementation of contact center solutions
Mobile Customer Service News and Information
- Mobile Care and the Brand Experience
- Pre-Call Transfer for Faster, Smoother Mobile Interactions
- The Integrated Mobile Customer Experience Vision for the Contact Center
- Interaction Client Mobile Edition
- Interaction Mobilizer
- Excelling at Mobile Customer Service
- Integrated Mobile Customer Experience: Vision