Expand customer interaction options
Let customers choose how to obtain assistance, whether through voice, video, text, email or some combination.
Contact centers are no longer just about agents answering phones. Depending on the demographic of your customer base, you may be expected to respond to text, in-game messaging, video or other channels. You may also want to direct your customers to specific channels based on cost considerations, but can only do this if the channel is effective for your customers.
Omni-channel support in the contact center requires both technology and process expertise. The expert team at Altivon has been implementing contact center solutions for almost 25 years. We can help you navigate the changes in staffing, business processes and technology required to move to a fully omni-channel environment.