Proactive Outbound Communications
Reach out to customers with key information
Take the initiative to contact customers, improving their knowledge and reducing inbound calls.
Many organizations are embracing the idea of proactive communications with customers. It makes sense to notify them when service is interrupted, bills are due, account limits are reached, new products are available and so on. These outbound efforts can reduce more costly agent interactions, increase on-time payments and generally improve customer satisfaction.
Proactive notification can be done through predictive dialing, preview or directory dialing. It can also be executed through text or email. The communications can include a live agent or deliver a predetermined message.
Altivon is well-equipped to assist in the deployment of proactive communication technology and best practices. Our experts have years of experience in selecting and configuring tools to meet the varied needs of each contact center.
Proactive Outbound Communications News and Information
- Contact Center Home Runs and Singles
- Meaningful Messages Reduce Customer Effort, and Contact Center Effort Too!