Ensure that your operation is compliant, consistent and competent
Gain insight into how interactions flow, what agents say and whether rules are met. Inspect actual calls in progress and intercede as needed.
Quality management requirements vary by industry and organization. For some, all interactions must be logged. For others, random sampling is sufficient. For all, the ability to monitor on a scheduled basis, randomly or on-demand helps keep interactions compliant and can rescue interactions in trouble.
Many technologies are available for quality management. The Altivon team can help you determine the best tools for your business and implement them in a way most useful to you.