Featured Speaker
Connie Smith
Connie Smith has been involved with contact center operations for more than 20 years. As a consultant, she has helped world-class contact centers such as Southwest Airlines, Staples, Cabelas, Nordstrom, NIKE, Alaska Airlines and SAFECO with assessments, technology selection, design and implementation, metrics, performance management, culture, customer service and leadership skill development, training initiatives, workforce management and quality monitoring and coaching programs.
Smith has written over 50 articles and white papers and has spoken to over 100 audiences worldwide offering her practical experience as a contact center leader and consultant.
Read Smith's latest white paper "What’s Driving the Future Direction of Contact Centers: What you Need to Know".
Agenda
9:30am |
Registration |
10 am |
Introductions |
10:30am |
Featured Speaker: Connie Smith |
12:15pm |
Lunch (complimentary) |
12:45pm |
Frank Tersigni, Altivon |
1:30pm |
Networking Break |
1:45pm |
Customer Case Study |
2:15pm |
IPA Demo |
2:30pm |
Demo (optional) |
Contact Center Evolution Forum:
What you need to know to elevate the customer experience
Multi-City Tour: Vancouver, Seattle, Los Angeles, Denver
Contact Centers are undergoing an operational and generational evolution. New and innovative ways must be found to train and develop employees, master the various ways customers want to interact and improve both the customer experience and bottom line results.
Join your local peers for this educational and interactive forum
The first forum was held in Baltimore in late 2009. The feedback was so positive that Altivon has 'taken the show on the road' to bring the message to contact centers across the country, starting with three cities in the West.
Upcoming Event Locations
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Vancouver |
Seattle |
Los Angeles |
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Denver | ||
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