Weekly live web demonstration
Contact center solutions
Every Wednesday at 8:00AM Pacific, 9AM Mountain, 11AM Eastern
Description:
Altivon and Interactive Intelligence® invite you to take a peek at their contact center solutions in a customized webinar where the audience drives the content.
During this 60 minute session we’ll ask you, the attendee, to steer the live demonstration. We’ll poll the audience on a variety of topics just before we start, so the demonstration will focus on what the attendees are interested in covering. And we’ll continue to field questions during the demonstration to keep the focus on what you think is important.
During this demonstration, we will focus on:
- The Interactive Intelligence all-in-one Interaction Center Platform®
- The Agent experience
- Interaction handling of calls, emails, faxes, chats and more
- Screen pops
- Agent assistance
- And more!
- The Supervisor experience
- Real-time monitoring, coaching, recording
- Real-time stats and alerts
- Quality monitoring
- And more!
- The Administrator experience
- Moves, adds and changes
- Recording rules
- Outbound campaign management
- And more!
Have a phone nearby, because we’ll also be asking participants to call in and be part of the demonstration, for a true interactive experience. Don't worry though...if you'd rather sit back and listen, that's okay, too!
We have a lot to show, however, what we show is up to you!