Featured Speaker

 

Salley HurleySally Hurley, President of VIPdesk, is responsible for overseeing all facets of service delivery including operations, technology and client services. Sally has 16+ years experience in contact center operations, customer experience improvement design and business strategy.

 

VIPdeskHurley will speak about home-based agent essentials, including recruitment, designing a training program for remote delivery, the tools and technology necessary to deliver virtual learning, keys to managing a virtual team, the tools/team structure/culture to support home-based agents and VIPdesk’s lessons learned.

Sponsors

Altivon

Altivon serves customers across the US and Canada. Founded in 1989, our mission then was the same as it is today: Deliver the best team of professionals using the very best technology available to assist our customers in providing a higher level of experience when they collaborate and interact with their customers. We can help you deliver the most cost effective and efficient customer friendly experience.

Interactive Intelligence

Interactive Intelligence Inc.® (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging. The company has developed an all-in one IP communications software suite that’s scalable and standards-based, offering single-platform architecture with inherent multi-channel processing to deliver comprehensive applications minus the cost and complexity introduced by multi-point vendors. Founded in 1994 and backed by more than 3,000 customers worldwide, Interactive Intelligence is an experienced leader delivering a comprehensive solution-set comprised of premise-based and hosted offerings, including software, hardware, consulting, support, education and implementation.

 

Building a Successful Remote Contact Center Agent Program:
An Experts' view on the why's and how's in establishing and managing remote agents.

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Replay this recorded event today!

Join Sally Hurley, President and Co-Founder of VIPdesk, the pioneer of the virtual call center model, to learn training and managing home-based agents essentials. VIPdesk has successfully converted from a traditional centralized contact center model in 1997 to a complete virtual remote agent call center program in 2003. Salley has realized the benefits and overcome the challenges associated with work at home agents. VIPdesk specializes in delivering Concierge Programs, Virtual Contact Center Services, and Reward Redemption Services for national brand leaders in the travel, auto, financial services, and retail industries.

In this webinar, Salley discusses:

Watch VIPdesk video case study