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Altivon

Contact Center Enterprise Analytics: Advances in Decision Technologies Enable a Whole New Class of Contact Center Analytics

Enable a Whole New Class of Contact Center Analytics How and why do executives make strategic decisions in contact centers? What is the standard process? Enter enterprise analytics, the application of specialized decision technologies to contact center performance monitoring, forecasting, scenario development, plan development and evaluation, business risk analysis, and ultimately, strategic decision-making. Read how it all works.

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