Four ‘Must Have’ Utility Contact Center Enhancements to Improve Customer Service and Save Money
Merge dispersed call centers into a single virtualized operation. Offer a callback option to eliminate on-hold times. Leverage work at home agents for greater availability. And utlize workforce management tools to improve schedules and service levels. Read how these strategic changes can benefit any utility contact center, from LeAnne Foster of Southwest Gas, and industry veteran Frank Tersigni of Altivon.