Humanizing Business Process Automation: Optimizing Performance for Employees and Customers
Business process automation software can improve quality and accelerate processes. But BPA software is a tool, not a magic bullet. Determining a firm’s values and the processes it uses to run the business come down to its leadership and people. And to its culture. Jesse Clark of Revelant Technology and Rachel Wentink of Interactive Intelligence explain why the human perspective is vital to BPA success.