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Success with Remote Agents – Is Not so Remote

Thanks to social media, expectations for customer service and support have sky-rocketed — and remote agents are the answer to keeping up. And thanks to the new breed of centralized all-in-one IP communications systems, companies anywhere, of any size, can successfully utilize remote agents. Read how from some industry experts: Blair Pleasant of COMMfusion LLC, Nancy Jamison of Jamison Consulting, and Jason Alley of Interactive Intelligence.

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