The Cloud-based Contact Center: Does it Make Sense for Your Business?
Functionality. Integration. Deployment models. Risks. TCO. Benefits to expect. When does it make sense to consider a cloud-based contact center, versus a premise-based solution? A move to the cloud is a critical decision for any business. Two industry authorities help you make it an informed decision: Donna Fluss, president of Fluss/DMG Consulting, and Joe Staples, CMO, Interactive Intelligence.