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Transforming a Measurement Program into a Meaningful Program: 8 Great “Next Steps”

For post call IVR surveys, eight straightforward initiatives can help increase the value of the customer feedback a survey provides. Following the whitepaper “Top 10 Customer Satisfaction Best Practices” previously published by CFI Group and Interactive Intelligence, this paper outlines the next steps toward better survey outcomes. Read more, from the same two authorities on feedback management.

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