Brochures/Datasheets
Altivon
- Altivon Corporate Overview
- Contact Center Ropes
- Altivon Implementation Services
- Altivon Utilities Focus
Cloud and Premise Platforms
- PureCloud Communicate
- PureConnect
- PureEngage
- Discover the Gold Standard of Customer Expierences Today
Employee Engagement Solutions
- Transform Planning Analysis Contact Centers
- Skills Management
- Performance DNA
- Training Manager
- Genesys Workload Management
- Genesys Workforce Planning
- Skills Assessor
Customer Experience Solutions
- Social Media for Customer Service
- Multimedia Communication Manager
- Genesys Inbound
- Genesys Digital
- Self-Service
- Genesys Outbound
- Omnichannel Desktop
- Interaction Analytics Capabilities
Integrations
Services
- PureCloud Services
- PureBridge Assessments
- PureSuccess
- Rapid Business Assessment: Customer Experience
- Rapid Business Assessment: Healthcare
- Rapid Business Assessment: Insurance and Financial Services
- Rapid Business Assessment: Roadside Assistance
- Rapid Business Assessment: Utilities
- Custom Dev Application Support
Partner Applications
- Mattersight Predictive Behavioral Routing How it Works
- Mattersight Predictive Behavioral Routing Impact Analysis
- Mattersight Predictive Behavioral Routing Solution Overview
- SpeechStorm: Making Everyday Tasks Easier
- TekVision Customer Experience Testing
- Vidyo 6 Reasons to Choose
- Vidyo Corporate Overview
- Vidyo Integration
- Vidyo Video Conferencing Overview
- Virtual Hold Technology Overview
- Virtual Hold Technology Use Case
Business Process Automation
- Interaction Process Automation
- IPA On-Call Scheduling & Routing
- IPA Proactive Patient Care
- TCPA – Telephone Consumer Protection Act
Industry Solutions
- Great Patient Experiences Start with Genesys
- Great Insurance Consumer Experiences Start With Genesys
- Great Healthcare Insurance Experiences Start With Genesys
- Great Government Citizen Experiences Start With Genesys
- Great Communication Service Provider Customer Experiences Start With Genesys
- Government Customer Experience Imperative
- Increase Efficiency Medicare Claims Processing
- Improving Efficiency In Claims Processing
- Great Travel Experiences Start With Genesys
- Great Shopping Experiences Start With Genesys
- Intelligent Mobile Connect
- Solutions for Accounts Receivable Management
- Solutions for Banking
- Solutions for Credit Union
- Solutions for Healthcare
- Solutions for Insurance
- Solutions for Outsourcers
- Solutions for Utilities
PureConnect Applications
- CIC for the Contact Center
- CIC for Salesforce
- Interaction Analyzer
- Interaction Client Mobile Edition
- Interaction Content Manager
- Interaction Decisions
- Interaction Dialer
- Interaction Director
- Interaction EasyScripter
- Interaction Feedback
- Interaction Mobilizer
- Interaction Monitor
- Interaction Optimizer
- Interaction Quality Manager
- Interaction Recorder
- Interaction Speech Recognition
- Interaction Tracker
- Interaction Web Portal
- CIC Interactive Voice Response
- Omnichannel Solutions
- SMS Channel
- WebChat and Email Response
- Workforce Optimization
Integrations
- Purecloud Salesforce
- PureCloud For Zendesk
- Validated Integration with Oracle Siebel CRM
- Integration with Buzzient
- Integration with IBM Sametime
- Integration with LiveLOOK
- Integration wtih Microsoft Lync
- Integration with Microsoft Lync (Microsoft sheet)
- Integration with Oracle RightNow CX Cloud
- Integration with Oracle Siebel CRM
- Integration with Oracle Service Cloud
- Integration with Salesforce Desktop
- Integration with Salesforce Web Client
- Integration with SAP CRM
- Integration with Zendesk
- Integrations for Social Media
- Integrations with Workforce Management
- Integrations with IBM
- Solution Integrations for Accounts Receivable Management
Datasheets
- Audiocodes Management Monitoring Application
- AudioCodes
- Genesys Agent Portal
- Administrator
- Web Engagement
- Technical Account Manager
- Salesforce CTI Implement
- Remote Alarm Monitoring
- PureConnect Solutions Unified Communications
- PureConnect Solutions Contact Center
- PureConnect SMS Channel
- PureConnect Cloud Dependable Cloud Solution For Contact Centers And Business Users
- PureConnect and PureConnect Cloud
- PureCloud External Contacts
- Preference Management
- Pindrop Fraud Detection for Genesys
- Overview of all Genesys Care for Cloud Services
- Operational Assessment Datasheet
- Multimedia Connector Skype Business
- IVR Driver DS
- Interaction Speech Recognition
- Interaction Edge
- Interaction Dialer
- Interaction Recording
- Great Banking Consumer Experiences Start With Genesys
- Gplus Adapter for Siebel CRM
- Genesys Workspace
- Genesys Voice Platform Best in class IVR Platform
- Genesys Voice Platform as a Service
- Genesys University Overview
- Genesys Testing Service
- Genesys Spotlight Powered Blackchair
- Genesys solution adoption toolkit
- Genesys Social Engagement
- Genesys Reference Architecture
- Genesys PureSuccess Equip
- Genesys PureSuccess Drive
- Genesys Performance Management Advisors
- Genesys Notifier
- Genesys Network Readiness Assessment
- Genesys Mobile Engagement
- Genesys Knowledge Center
- Genesys Info Mart and Genesys Interactive Insights
- Genesys IBM Tealeaf
- Genesys Health Check
- Genesys Gplus Salesforce
- Genesys Enterprise IVR
- Genesys Email
- Genesys Datasheet StatBridge
- Genesys Customer Interaction Management Platform
- Genesys Conversation Manager
- Genesys Co-Browse
- Genesys Chat
- Genesys Automated CX Testing Monitoring Power Cyara
- Genesys 405 IP Phone
- Genesys Zendesk
- Genesys Workspace Plug-ins for CRMs
- Genesys Workspace Plug-in for SFDC
- Genesys Workforce Management
- Genesys WebRTC Service
- Genesys Web Callback Product
- Genesys Virtual Hold
- Genesys University Training Units
- Genesys Text Messaging
- Genesys Survey Solution
- Genesys SIP Voicemail
- Genesys Pulse
- Genesys IVR Tuning
- Genesys Inbound Voice
- Genesys Gplus Adapter to SAP
- Genesys Fraud Management
- Genesys Datasheet Voice Branding
- Genesys Datasheet Strategic Transformation Assessment
- Genesys Datasheet Rapid Deployment Packages
- Genesys Datasheet Rapid Business Assessment
- Genesys Datasheet PS Overview
- Genesys Datasheet PremiumCare
- Genesys Datasheet Genesys Guru Speech Assessment
- Genesys Datasheet Business Consulting
- Genesys Datasheet Agent Activity Monitor
- Genesys Customer Opt-In
- Genesys Cloud Dialer
- Genesys Automatic List Loader
- Genesys 420HD IPphone
- Genesys Callback
- CX Analytics
- Composer V8
- Compliant Outbound
- Care Support Architect
- Care Overview
- Care for Cloud
- CallScripter Agent Scripting
- Business Care Plus
- Business Care for Cloud
- Business Care
- AudioCodes Software Enterprise Session Border Controller