Brochures/Datasheets
Altivon
- Altivon Corporate Overview
- Contact Center Ropes
- Altivon Implementation Services
- Altivon Utilities Focus
Cloud and Premise Solutions
PureConnect Applications
- CIC for the Contact Center
- CIC for Salesforce
- Interaction Analyzer
- Interaction Client Mobile Edition
- Interaction Content Manager
- Interaction Decisions
- Interaction Dialer
- Interaction Director
- Interaction EasyScripter
- Interaction Feedback
- Interaction Mobilizer
- Interaction Monitor
- Interaction Optimizer
- Interaction Quality Manager
- Interaction Recorder
- Interaction Speech Recognition
- Interaction Tracker
- Interaction Web Portal
- CIC Interactive Voice Response
- Omnichannel Solutions
- SMS Channel
- WebChat and Email Response
- Workforce Optimization
Integrations
- Integration with Buzzient
- Integration with IBM Sametime
- Integration with LiveLOOK
- Integration wtih Microsoft Lync
- Integration with Microsoft Lync (Microsoft sheet)
- Integration with Oracle RightNow CX Cloud
- Integration with Oracle Siebel CRM
- Integration with Oracle Service Cloud
- Integration with Salesforce Desktop
- Integration with Salesforce Web Client
- Integration with SAP CRM
- Integration with Zendesk
- Integrations for Social Media
- Integrations with Workforce Management
- Integrations with IBM
- Solution Integrations for Accounts Receivable Management
Partner Applications
- Mattersight Predictive Behavioral Routing How it Works
- Mattersight Predictive Behavioral Routing Impact Analysis
- Mattersight Predictive Behavioral Routing Solution Overview
- SpeechStorm: Making Everyday Tasks Easier
- TekVision Customer Experience Testing
- Vidyo 6 Reasons to Choose
- Vidyo Corporate Overview
- Vidyo Integration
- Vidyo Video Conferencing Overview
- Virtual Hold Technology Overview
- Virtual Hold Technology Use Case
Business Process Automation
- Interaction Process Automation
- IPA On-Call Scheduling & Routing
- IPA Proactive Patient Care
- TCPA – Telephone Consumer Protection Act
Services
- Rapid Business Assessment: Customer Experience
- Rapid Business Assessment: Healthcare
- Rapid Business Assessment: Insurance and Financial Services
- Rapid Business Assessment: Roadside Assistance
- Rapid Business Assessment: Utilities