FEATURED SPEAKERS

 

Brian Hinton Strategic Contact With 20 years of experience, Hinton discusses All-in-One solutions and the value of Remote Workers/Agents.
Industry Panel Delta Dental and Southwest Gas share experiences, do’s & don’ts, best practices, visions and results.
Joe Staples Interactive Intelligence Senior Executive explains how you can use your communications system to automate business processes.
Rick Chin Interactive Intelligence With 25 years of experience, Chin discusses Microsoft OCS, Business Continuity & Disaster Recovery and What's Next.
Frank Tersigni Industry veteran explains the do’s and don’ts of designing and implementing a solution that makes customers the priority and leaves them delighted.
Darell Sweet Technical guru discusses various best practices in deploying and supporting remote workers/agents.
Amy Roberts Director of Client Services discuses new Altivon Customer Portal and how to leverage the Altivon client services team.

 

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Join us for this event

This virtual seminar is available to you right now. Get a front row seat without leaving your desk. Learn about the latest in contact center trends and technology. Watch any or all 10-30 minute sessions at your convenience.

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Summit Highlights

Event Sponsors

Event Highlights

• Hear industry experts share their experiences
• Understand the real value of the all-in-one contact center
• Discover a New Approach to Business Process Automation
• Learn where to find cost savings opportunities in your center
• Identify where to invest for the greatest return in customer
  satisfaction and productivity
• Get new ideas on improving agent efficiency and effectiveness

Featured Partner

Strategic Contact is an independent consulting firm that provides unbiased, objective perspectives based on its deep experience with operations, organizations, processes and technologies. With experience at contact centers large and small, the firm helps companies plan for change and growth, evaluate new technologies and services, revamp and reorganize their operations and processes, develop outsourcing and virtual call center programs, and conduct business case analysis.

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