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Altivon

Customer Stories

Communications application software suite meets diverse needs of large, distributed enterprise.

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Matrix Absence Management (Matrix) has improved their claims examiner voicemail management practices through a combination of new technology and process improvement. Claims examiners can now track activity and progress related to each call. Critical client messages are not overlooked or misplaced. Work is more organized. Managers are able to better quantify work volume, track examiner responsiveness and investigate call disposition. Claimants get their calls returned in a more timely manner.

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Open architecture of all-in-one solution lets loan servicing company increase collections efficiency.

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contact center & enterprise telephony

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One of the busiest travel websites in the world uses all-in-one IP communications software suite to manage 10 times the number of customer interactions with fewer agents and lower cost.

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Enterprise software provider deploys integrated contact center automation and customer experience software suites.

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'Must haves' added to contact center.

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From Call Center to Contact Center

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Reduce operational costs, simplify infrastructure, drop headcount, and improve experience

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Altivon Clients (Partial List)

Great companies delivering great customer experience.