Battle of the Bands

This year's Interactive Intelligence Partner Conference brought out a not-so-hidden talent in one of Altivon's newest employees. Nick Van Peursem won the very popular "Battle of the Bands" competition by performing a contact center song that he wrote specifically for this occasion.

Altivon has been an Interactive Intelligence partner for several years and provides system integration services for its customers in the US and Canada.

Watch the Video Now

Call Altivon Mon

written and produced by Nick Van Peursem
© 2009. All Rights Reserved.

I called in to ask a simple question about my credit card
This shouldn’t be so hard
This voice picks up and says, “Can you please hold”
An operator will be with you soon I’m told
But, twenty minutes go by and I’m starting to get mad
Man, these guys should call Altivon and have a talk with my Dad

So I hang up, and try again the next day,
I end up on hold once again the same way
But, this time I got to stay, I got a bill to pay,
I wish I could pay it some other way
Like what if I could do it as an online chat
Or maybe have the system just call me back
What happened to customer service?
Man we just don’t deserve this

Hey Mon
Call Altivon
For the solution
That’s all in one
Hey Mon
Call Altivon
For the solution
That’s all in one
We’ll sell you an ACD, made by I3
With Voice over IP and Auto data entry
With Business Process Automation, physical consolidation
Globalization, optimization, improve your communication
First call resolution, it’s not just noise pollution
Interactive Intelligence, all in one solution

So this voice picks up the phone, and I say
Well I’ve been on hold for so long
Listening to that same old lame old song
And after all this time I get you
And you don’t even know what to do
Has your boss ever heard of Skills based routing
Call Reporting or Recording
I’m doubting

So I go, from agent one to agent two to agent three
I’m getting passed around like a bottle of Hennessey
What’s happened to customer satisfaction,
I’m just trying to make a transaction
I bet this lousy interaction, leads to lots of business retraction
And by the time I finally got through
My bill, was already passed due

Hey Mon
You got to call Altivon