Recent News
Gartner Recognizes Interactive Intelligence in 2008 UC Magic Quadrant
Webinars
Weekly Live Web Demos
Contact Center Solutions
Every Friday 11AM (MT)/10AM(PT)
Enterprise Solutions
Every Friday 1PM(MT)/12PM(PT)
On Demand Webinars
Looking for more than dial tone? How the next generation IP telephone systems offer application functionality that will amaze you!
The Unified Contact Center
Papers and Publications
5 Checkpoints for VOIP
The Intelligent Contact Center
IC Interaction Center Platform by Dr. Don Brown
Peering Past the Unified Communications Frenzy by Jamison Consulting
Resource Center
Live Web Demos
- Contact Center Solutions (Every Friday 11AM (MT)/10AM(PT))
- Enterprise Solutions (Every Friday 1PM(MT)/12PM(PT))
On Demand Webinars
- Creating the Intelligent Contact Center – Gaining a competitive advantage with ‘intelligent’ contact center applications
- Looking for more than dial tone? How the next generation IP telephone systems offer application functionality that will amaze you!
- Messaging for Today's Enterprises -- what's needed and how to survive
- Successful Strategies for IP Business Communications – Effectively utilize and manage the mobile workforce
- The 100% Microsoft-based IP Telephony Solution – Leveraging Your Investment in Microsoft Technologies for VoIP
- The Unified Contact Center
Demos
- Request an onsite or web demonstration
- CIC Demo
- EIC Demo
- Interaction Dialer Demo
- Interaction Recorder Demo
- Interaction Optimizer Demo
- Messaging Interaction Center (MIC) Demo
- Weekly CIC Demo
- Weekly EIC Demo
Product Information
- CIC Performance Testing—Miercom Research
- Contact Center Solution Overview
- eFAQ Product Datasheet
- Enterprise IP Telephony Overview
- Impact 360 Brochure
- Impact 360 Customer Feedback
- Impact 360 Full-Time Recording
- Impact 360 Quality Monitoring
- Impact 360 Speech Analytics
- Impact 360 Workforce Management
- Impact 360 Workforce Optimization
- Interaction Dialer Comparison Test
- Interaction Dialer Snapshot
- Interaction Optimizer Brochure
- Interaction Recorder
- IP Contact Centers—Miercom Research
- Optimizer Brochure
- Quality Producer
- Self Service Applications on the IC Platform (Self Service IO)
Papers & Publications
- About Expert Agents
- Benchmarking: A Prescription for Excellence in Your Contact Center
- BenchmarkPortal's All-in-One Cost Report
- CEBP and the Unified Communications Continuum
- Communications Enabled Business Processes on the Interaction Center Platform
- Customer Interaction Recording: Your Key to Measuring Service Performance
- CXO Media Executive Summary: One Size Doesn't Necessarily Fit All Enterprises
- CXO Media Executive Summary: ‘Internet Protocol Communications on the Brain’
- Finding Hidden Treasure in Your Schedule: Five Big Rewards for the Contact Center
- Five Checkpoints for VOIP
- Gartner Contact Center Magic Quadrant
- IC Interaction Center Platform by Dr. Don Brown
- Impact 360
- Impact 360: A Panoramic View of Workforce Optimization
- Interactive Intelligence Debuts Customer Feedback Management Products
- Interactive Intelligence Unveils New Customer Feedback Products
- IP Telephony Primer
- Making the Most of Your Human Capital: The Four Pillars of Workforce Optimization in the Contact Center
- Naturally Green IP Communications
- Optimizing Your Workforce To Advance the Customer Experience
- Peering Past the Unified Communications Frenzy
- Recording and Quality Monitoring for Regulatory Compliance
- “ROI, ROI, ROI” – On Aligning Unified Communications Migration With Business Process Priorities and Applications
- Security Considerations for an IP PBX and Contact Center Application Server
- Seven Questions about Benchmarking from Contact Center Managers
- Speech Recognition: Fulfilling the promise
- Spreadsheets and Workforce Management — An Odd Couple
- Strategic IP Communications
- The Intelligent Contact Center
- The Reinvention of Workforce Management: New Implications for Today's Enterprise
- The Workforce Optimization Decade
- Today's Enterprise Workforces: Remote but not Isolated: Survey Conducted by IDG Research Services, in conjunction with CIO Custom Solutions Group
- Tracking the Modern Workforce
- Your voice mail system is more than 5 years old. Now what?
- What Others are Saying
- Workforce Management: The Move from Efficient to Effective