News
Interactive Intelligence to Release Customer Interaction Center™ 4.0
Demos
Weekly Live Web Demos
Contact Center Solutions
Every Wed. 8PT/9MT/11ET
Enterprise Solutions
Every Wed. 10PT/11MT/1ET
Recorded Demos
Recorded Demos
CIC Demo
Agent Demo
Supervisor Demo
Research, Papers & Publications
The Intelligent Contact Center
All-in-One vs. Multi-Point Solutions: Which is better?
Emerging Trends and Technologies Shaping the Contact Center Industry in the New Economy
Business value of Consolidating and Centralizing Communications
Case Studies
Cable Shopping Network (CSN)
Vegas.com
Videos
Introduction to Altivon
CEO Interview: Interactive Intelligence
The value of All-in-One Technology
Contact Center
- Building a Successful Remote Call Center Agent Program: An Expert's View on Home Shoring and Remote Agents
- Collection Webinar Series Session 1: Skills based dialing and call routing
- Collection Webinar Series Session 2: Treatment Strategies—Technology that enables pre-call treatment strategies
- Collection Webinar Series Session 3: Treatment Strategies—Using profile scoring and segmentation to predict propensity to pay
- Collection Webinar Series Session 4: Managing Costs in the Collections Contact Center
- Contact Center Consolidation and Centralization
- Creating the Intelligent Contact Center—Gaining a competitive advantage with ‘intelligent’ contact center applications
- Increasing Intelligence for your Cisco IP Phone System
- Unified Contact Center
IP Telephony
- Announcing A VoiceCon Webinar: Plan the Next Chapter in Your Nortel Story
- Looking for more than dial tone? How the next generation IP telephone systems offer application functionality that will amaze you!
- Successful Strategies for IP Business Communications—Effectively utilize and manage the mobile workforce
- The 100% Microsoft-based IP Telephony Solution—Leveraging Your Investment in Microsoft Technologies for VoIP
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