A trusted partner
Deliver better customer experience. Reduce costs. Empower agents. Choose Altivon to help you reach these goals.
Contact center consulting services
Each contact center has unique challenges, business goals and objectives. Trusted partners recognize this reality.
Altivon consultants uncover opportunities for dramatic change in each unique environment. We deliver an unbiased perspective, share best practices and facilitate discovery sessions. Our engagements identify opportunities for improvement related to people, processes and technology.
Our contact center consulting team has deep experience with the challenges of large deployments, multiple sites, process improvement and technology refresh. We have wide ranging experience with key contact center technologies. Our experience extends to social media, co-browse solutions, knowledge management solutions, desktop consolidation, and more.
An objective view with tangible results
We help our customers take an objective view of their current customer care and communications environment. Our consultants benchmark current capabilities against industry best practices and lay out a plan for future initiatives. Our methodology considers people, process and technology as contributing factors to system success.
Consulting services include:
- Rapid Business Assessments
- Strategic Roadmaps
- Solution Assessments
- Customer Benefit Assessments
- Technical Health Checks
- Custom Consulting Services
Our consulting services take a broad view of customer experience and often include recommendations regarding processes, telecommunications, hardware, mobile applications, CRM, and integration with your preferred technologies.