Solutions for Healthcare
Transform healthcare patient experience
Deliver superior experiences that keep customers coming back. Capture new customers and solidify your base.
Targeted contact center solutions
The challenges in your industry are unique. Address them with a targeted contact center solution designed for you and based on industry-leading technology. Top of mind for many healthcare insurance providers are:
- Callbacks. With substantially more individuals seeking plan information, completing applications and inquiring about claims, call volume is likely to climb dramatically. Automated callback solutions reduce costs and improve customer experience.
- Claims. Process efficiency will be paramount given the expected jump in interactions and applications. Both the claims department and the contact center can be more responsive, differentiating your operation and elevating customer experience.
- Outreach. You have a huge opportunity to acquire new customers as insurance becomes portable. Agent-less outbound calling, outbound email and text message campaigns are affordable ways to reach out to existing and potential customers with plan information and guidance.
You are experts in your operations and priorities. We can help you leverage that through our expertise in contact center technology and process improvement.
Complete business solutions
Before we define solutions we start with discovery, learning about your unique business, concerns and objectives. We share best practices and provide advice as together we learn about the opportunities for improvement in your contact center.
Our design team leverages what was learned in discovery into a detailed solution design. Our implementation team then works with you to revise processes, configure technology and integrate with your existing systems. After rollout, our support team assists in ensuring ongoing success.
Our solutions provide measurable improvement. During design we establish specific improvement goals based on measured performance before and after implementation. We are not done until that improvement is achieved.
Contact center functionality
Altivon contact center solutions feature a rich set of capabilities:
- Call IVR and Visual IVR
- Voicebots and Chatbots
- Digital Channels
- Web chat, email and messaging
- Social Media
- Proactive web engagement
- Inbound Communications
- Queue-based call routing
- AI-driven call routing
- Agent desktop screen-pop
- Automated customer callback
- Video call
- Outbound Communications
- Dialing (Progressive, Predictive and Preview)
- Automated customer callback
- SMS notifications and push notifications for mobile
- Outbound using email
- Workforce Management
- Forecasting & scheduling
- Long term planning & budgeting
- Recording and surveys
- Quality and compliance management
- Outsourcer management
- Interaction analytics
- Agent assistance
- CRM & HR integration
- WFM integration
- Voice systems
- Knowledge management
- Business communications
- Pre-built integrations
- Omnichannel Reporting
- KPI Insights
- Journey Tracking
OnDemand Webinar: Connect Epic and the contact center for better value-based care.