Organizations can range from multinational entities to a small business office to geographically dispersed universities and healthcare networks.
Yet ask any organization that relies on messaging and a growing mobile workforce what would benefit it most, and the response is nearly universal: a solution to unify, and improve, today’s various messaging processes.
Interactive Intelligence®, with its award-winning enterprise messaging offering, Messaging Interaction Center (MIC), offers a flexible all-in-one application suite for voice mail, unified messaging and enhanced messaging, built on a single pre-integrated platform that scales from 100 user mailboxes to hundreds of thousands. It’s an open standards platform also architected for SIP-networked voice over IP (VoIP), allowing organizations to reach from one office to locations, mobile users, customers and suppliers around the globe.
Platform versatility for diverse messaging requirements
Voice mails, e-mails and faxes are nothing new on the messaging landscape. But things like Find-Me/Follow-Me and speech-enabled message and calendar access are. Whatever your users require, our platform lets you flexibly construct a solution to fit all the people who use it.
Voice mail if that's all you need
- Replace end-of-life legacy voice mail systems by integrating to existing PBX or Centrex systems, even with different phone systems throughout your organization
- Provide the standard voice mail features your users expect, right down to the same Telephone User Interface (TUI) menus they’re already accustomed to—no retraining
Unified messaging solution, when voice mail isn't enough
- Manage e-mails, faxes and voice mails from a single inbox
- Implement unified messaging organization-wide, or upgrade voice mail users via a flexible licensing model, individually or by groups
Enhanced messaging features
- Add status and presence management, Find-Me/Follow-Me, rules-based call routing and Microsoft® Exchange Calendar access, including TUI and speech access to schedules
Fax from the desktop
- Manage inbound faxes from the convenience of your desktop and improve overall fax management with intelligent fax routing routines
Take mobility to a higher level
- Enable mobile users to manage e-mails, voice mails, faxes and company directories from a Web browser or PDA or any phone
- Use hands-free speech commands to manage all aspects of your mailbox, including changing availability status, directory dialing and managing forwarded numbers
Strengthen organizational messaging capability
- Expedite call routing and transactions with speech-enabled IVR and auto attendant
- Access phone menus using simple voice commands, or traditional DTMF touch-tones
- Issue emergency outbound notifications to dispersed work teams
- Improve collaboration using audio conferencing
- Transform data to voice with Text-to-Speech functionality
Key Benefits
Flexibility and expanded mobility are must-haves in a unified messaging solution. But bottom line costs still matter too. Our all-in-one platform results in a lower total cost of ownership by allowing organizations to:
- Integrate to existing PBX and or Centrex phone systems to protect those investments, or easily migrate to more cost-effective VoIP via the SIP communications standard
- Minimize training for new users and eliminate retraining for current ones by replicating existing voice menus, and with intuitive web-based features at the user level, new features are easily deployed
- Integrate to popular e-mail platforms, including multiple platforms simultaneously if needed
- Centralize system administration to a single web-based environment, even for multiple sites and mobile users, reducing IT time and admin costs
- Support organizational growth by simply adding servers and scale users to more features with application licensing, not by adding more hardware as with legacy messaging systems